Frequently Asked Questions
I previously used www.hpssjobs.com can I
log into HSCRecruit.com with the same details?
In order to keep your information as secure and confidential as possible
www.HSCRecruit.com requires that you
enter both a username and password to access the site, for this reason it has
not been possible to retain the login details for users of
www.hpssjobs.com.
Therefore all users must register with HSCRecruit to login and apply for jobs.
How do I register with HSCRecruit.com?
You should visit the register page using the link on our homepage or by
clicking here, you will be asked to input your name,
email, a username and a password. Once successfully registered you should then
use the username and password to login to the site.
I can't login to the site?
Please ensure firstly that you are a registered user of the site. You should then
visit our homepage and enter your username and password into the box
provided. It is common for users to input their email instead of their username
in this area, you will not be allowed to login if you do so.
I have forgotten my username or password?
If you have forgotten your username or password you should visit the
forgotten password page and enter your email
address.
Forgotten password says my email doesn't exist on this site?
This means that the address entered does not exist on the system, you may have
changed your email on a previous occasion or entered the address incorrectly
when you registered.
You should re-register with your desired email address.
My password was sent but it has not reached my email inbox?
Depending on the security settings of your email provider, the email containing
your password may have went into your junk folder. You should also ensure your
email provider allows emails from hscrecruit.com.
My Profile section is blank, how do I apply for jobs?
When you login to the site for the first time you will automatically be forwarded
to the my profile section. This area stores the details of jobs you have applied
for and applications for jobs you have not yet submitted. When you are ready to
apply for a job, go to the job you are interested in and select the Apply
button. This will automatically bring up the job application form and create an
entry for the job in your my profile section. You can then work on this form
until you are ready to submit.
Can I use information from another application to complete my next application?
Yes, when you have completed at least one application you can then use the same
details to complete your next job application. You will be asked which
application you wish to use to complete the new application when you select the
Apply button for a new job.
How can I select a different job to pre-fill my application?
When you have already completed at list one application form you can then use any of your submitted forms to pre-fill a new application form.
If you have already have an application in process but would like to prefill with another form you must first delete the application in process, then click on the apply button again.
The option to prefill from any of your submitted applications will again be available.
I have a query about one of the jobs posted on the site, who should I contact?
You should contact the HR department of the organisation advertising the job.
Where can I find more information on the advertised pay bands?
More information can be found at the following link:
HSC Payband Information
How do I submit my job application?
Click on the incomplete job application in your 'My Profile' section, this will
bring up the job application form. Then click on the preview tab, if you are
happy with your form you should select the submit within the preview section.
Can I change the details in my submitted application?
You must contact the HR department of the organisation you have applied to. They can then unsubmit your application for you to make changes.
How can I be sure my application has been submitted?
Login to the site and click on the 'My Profile' tab, all the jobs listed in the table under 'Previous Applications' have been properly submitted.
You can be assured that they have been recived by the appropriate organisation.
I can't click the preview tab on my application form?
You are unable to preview the application until all parts have been completed,
this ensures that each section of the form contains the required information.
You should complete each section and click the save and continue button, this
will progress you onto the next section. The application preview will be made
available after clicking the save and contine button on the Equal Opportunities
form.
If you have previewed your application at least once the tab will be active on
further visits.
I cant click one of the tabs when completing my application form?
This section contains no information, you should click on the previous tab and
then the save and continue button.
When you have entered information into each section the link in the tab becomes
active.
I cant remember exact dates for qualifications etc
Please enter approximate dates in these instances. If a date is pending, please
input the expected date.
My qualification/education/employment details are not being saved?
Firstly, please ensure you have entered information in all the fields within
these sections, including a full date. You must choose the 'Add Entry' button
within the particular section to add your details. These parts of the form allow
you to add multiple entries at this stage.
My details are not being saved when I select 'Save and Continue'?
If you are trying to save qualification/education/employment details please see
the question above.
In order to ensure you enter all the required information onto your form you must
enter information in certain fields within your application. If you have not
completed a required field you will be promted with an error message informing
you which fields to pay attention to. Details cannot be saved until all required
information has been entered.
I cant see the updated changes to my form?
If you have made changes to your Application Form but cannot view the changes
you have made you may have to clear your browsers cache memory.
Web browsers can 'cache' or save a copy of Web pages from any Website that you visit.
When you next visit the site, it is this saved or 'cached' Web page that is displayed.
This can make browsing the Web faster. However, the cached/saved Web page that your browser
displays, because it is a copy rather than the 'live' version, may not be up to date. In order
to resolve this problem you should clear your browsers cache, which deletes any copies of the
Web page from your computer and ensures that you are viewing the most up to date version online.
A quick method of achieving this is to press the 'Control' and 'F5' keys on your keyboard simultaneously (Note: This may not work with all Web browsers).
Depending upon the browser you are using, you can also clear the cache using the following
instructions:
- Internet Explorer
- Firefox
I entered information, it has now disappeared and the system seems to have
logged me out?
When you login to our site a unique session is set up to track the changes you
make to your form. In order to keep your information as secure as possible the
information within this session will automatically be removed after 20 minutes
of inactivity. This includes staying on one page without clicking a link or
button.
We therefore reccommend that you save the progress of your application,
especially in the additonal information or criteria sections at least every
ten minutes.
If you have not saved your progress and the sytem logs you out, you may be
able to retrieve those details by clicking the back button on your browser, then
copy from the section you where working on, login again and then paste back to
this section.
I cannot find a job on your site as advertised in the press/another website?
Please try entering the job title or part of the job title in the search box of
our site. If the title of the job does not appear in the search results, the job
has not yet opened or has been removed by the orgainsation advertising the job.
You should contact the HR department of the organisation responsible for the job.
I have a query about a post advertised on your site
Any queries regarding job description, location, contract type, interview dates,
application progression etc should be directed to the HR department of the
organisation responsible for the job.
Still having problems?
If you are still experiencing difficulties after viewing our FAQ'S please contact us using the form below. Enter your name, email address
and details of the problem you have come across and we will try and resolve your query as soon as we can. Thank You.
IMPORTANT: We will only respond to queries not outlined in the FAQ's
above. All other queries should be directed at the HR department for the
organisation advertising the job you are interested in.