Support

Some Frequently Asked Questions.


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  • How will I receive correspondence about my application?

    If you submit an online application ALL correspondence will be via the email address you entered at registration. This can be changed by editing the email address field in your profile. You should ensure you have access and regularly check this account including the junk folder for any communication regarding your application.

    If you submit a manual application form, and it contains details of your email address, ALL correspondence will be sent to this address. It is therefore your responsibility to regularly check your emails, including the junk folder for communication regarding your application. If you have not provided an email address on a manual application form, all correspondence will be issued in writing to the postal address provided.

  • How do I register?

    A link to our registration page is located on our home page. You will be asked to input various important details including your name, email, a username and a password. Once successfully registered you should then use the username and password to login to the site.

  • What email address should I use to register?

    You should use a private email address to register on the system.

    This will ensure you have access to your previous applications and profile should you move jobs or need access to correspondence/password reset outside working hours.

    Note:The system will not allow the same email to be attached to multiple accounts. If you receive an error message stating the email address is already reserved this is due to one of the following:
    - The email address has already been used to create a registration. If you cannot remember the login details please email eRec.CandidateSupport@hscni.net or use the online contact form.
    - The password convention has not been followed when choosing a password. Please re-try and ensure the password convention guidelines have been followed.
    - HSC Employees- Your HSC/Trust email address may be linked to HRPTS. As the eRecruitment website is a component of the HRPTS system, it will recognise the internal email address as already in use. Your work email address also should be reserved for any recruitment duties carried out for your Trust e.g. shortlisting. You will need to register again using a non-HSC email address and complete your profile again as an external candidate.

  • I can't login to the site?

    Please ensure firstly that you are a registered user of the site. You should then visit our login page and enter your username and password into the box provided. It is common for users to input their email instead of their username in this area; the system will not allow you to login without the username.

    If you have forgotten your username or have any other problems logging in, please contact using the online contact form or via eRec.CandidateSupport@hscni.net.

    Note: There is no link between the old HSC Recruit website and this one. Previous login details for the old site will not work and a new account will need to be created. Applications submitted on the old site are no longer available.

  • I have forgotten my password?

    On the login page please select 'Forgot your password’ link and enter your username or email address. An email will be sent to the email address you registered with, noting your username and providing you with a temporary password.

    Choose the option to open login in full page. Copy and paste in the password you were sent as if it were your current password (ensuring no spaces or extra characters are entered or it will not work). Enter a new password of your choice and enter again to confirm.

    New password can be in any format between 8-40 characters in length but must include at least 1 digit and 1 special character e.g. 1, ! or *. Depending on the security settings of your email provider, the email containing your password may have gone into your junk folder. You should also ensure your email provider allows emails from our recruitment system. (no-reply@hscni.net)

    Please Note: Please allow at least 3 mins for the email to arrive.

  • My password was sent but it has not reached my email inbox?

    Depending on the security settings of your email provider, the email containing your password may have gone into your junk folder. You should also ensure your email provider allows emails from our recruitment system. (no-reply@hscni.net)

    Please allow at least 3 mins for the email to arrive. If it does not arrive, please use the online contact form on the website providing the email address linked to your account and your username if you know this.

  • Can I use information from another application to complete my next application?

    Yes, if you have previously completed a profile the personal information will pull through to your application. Candidates are advised to ensure the personal information is up to date before submitting any applications.

    All parts of the questionnaire section and the cover letter (cover letter is only to state where you heard about the post) will need to be completed for each application.

  • How do I submit my job application?

    Once registered, you are advised to create your profile first. You are then able to search for jobs. When you wish to apply for a job, you will then be prompted to complete some additional information some of which is mandatory. You can do this in stages or all at one time and once you are satisfied that your application is complete you can submit your application. The system will time out after 120 minutes so it’s recommended to regularly save the application to prevent losing work.

    If you do not submit at that time you can return at a later stage and click on the incomplete job application in ‘My Applications’ within the 'Overview' section, this will bring up the job application form. Then click on the preview tab, if you are happy with your form you should select then submit within the preview section.

    Ensure all answer boxes in the questionnaire sections have an “N/A” entered in them if they do not apply. If not, errors will be displayed on the submission page preventing submission.

    Please refer to the applicant walkthrough guide for further information. For further assistance, please use the online contact form or email eRec.CandidateSupport@hscni.net. Note: It’s recommended to allow plenty of time to complete the application prior to the closing date. This allows plenty of time for any issues to be resolved.
    If you are still having problems submitting your application please refer to the help guide.

  • Can I change the details in my submitted application?

    No. Any changes to your application must be made prior to the closing time of the job advertisement.

  • How can I be sure my application has been submitted?

    You will receive an automated email message acknowledging receipt of your application and the status of the application will be displayed as “In Process”.

    Depending on the security settings of your email provider, the email containing your password may have gone into your junk folder. You should also ensure your email provider allows emails from our new recruitment system. (no-reply@hscni.net)

    If you still do not receive an email with confirmation of receipt, please email eRec.CandidateSupport@hscni.net or use the online contact form

  • I can't remember exact dates for qualifications/registration etc.

    Please enter approximate dates in these instances but make sure these are as accurate as possible. If a date is pending, please input the expected date. Be aware some dates may be used for shortlisting purposes and in these instances the actual date of qualifications/registration must be accurate.

    Note:There is no specific section to enter all qualifications. These can be entered in the job specific questions within the questionnaire section if required.

  • Withdrawing an application

    It is possible to withdraw an application in the “My applications” section of your profile by selecting the application and clicking the “Withdraw button”.

    If in draft, the application will be deleted from your list of applications. If already submitted, the status will change to “Withdrawn” but will remain in the list.

    Note:Once an application has been withdrawn, it cannot be submitted again. It also cannot be retrieved if withdrawn in error while still in draft.

  • I cannot find a job on your site as advertised in the press/another website?

    Please re-try searching for the job through each of the relevant search criteria present.
    You should contact the HR department of the organisation responsible for the job if you still cannot find the job you are looking for.

    If you do not have the contact details for the HR department, you can telephone the Trust/Organisations main switchboard and request to be put through.

  • I have a query about a post advertised on your site

    Any queries regarding job description, location, contract type, interview dates, application progression etc. should be directed to the HR department of the organisation responsible for the job.

    If you do not have the contact details for the HR department, you can telephone the Trust/Organisations main switchboard and request to be put through.

  • If I submit an application or complete a profile via the website will I see this if I login via the HSC HRPTS Portal and vice versa?

    No, these are separate. We recommend all applicants including HSC employees apply for jobs using this site rather than their Employee Self Service (ESS) portal.

  • I have entered an incorrect password into the system when trying to login and the system says 'Too many failed attempts' and I am now locked out of the system. Who do I contact to have my account unlocked?

    Firstly try the forgotten password function to attempt to re-set your own password in accordance with “I have forgotten my Password” section within the FAQs.

    If this function does not work, please email eRec.CandidateSupport@hscni.net or use the online contact form.

    You must advise them what your username is and the email address linked to the account. A member of the system support team will contact you to confirm you have been unlocked, will re-set your password and send you a temporary password. Once you are unlocked and receive the temporary password you must then:

    1. Go to the appropriate candidate login page and open in full page
    2. Type in your username
    3. Copy and paste in the temporary password as if it were your current password
    3. 4. Choose a new password and enter it again to confirm. The password you choose can be in any format between 8-40 characters in length but must include at least 1 digit and 1 special character e.g. 1, ! or *.

    A new password will be sent to your email address which you used during registration (or in your profile if an internal candidate). Once received enter this as your password under login and you will be forced to change this to a password in any format between 8-40 characters in length but must include at least 1 digit and 1 special character e.g. 1, ! or *.

  • How do I apply using a printed application form?

    HSC are considering phasing out the use of printed/posted applications. The following organisations now accept online applications only:
    - Business Services Organisation
    - Health and Social Care Board
    - Northern Ireland Guardian Ad Litem Agency
    - Northern Ireland Practice and Education Council
    - Northern Ireland Social Care Council
    - Patient Client Council
    - Public Health Agency
    - Regulation and Quality Improvement Authority


    Note: For those Trusts still accepting manual applications, these must be posted or hand delivered to recruitment. Therefore, plenty of time prior to the closing date should be allocated for completion & delivery.

  • There is no spell check option in the job specific section of the application, how do I check spelling?

    Answers can be typed up first in a word document which can be checked for spelling errors.
    The answers can then be copied from the word document and pasted into the relevant answer field on the application.


    Note: The option to right click with the mouse to copy and paste will not work. Select the relevant information you want to paste first. Once it is selected, press ctrl and c keys together to copy. Click in the answer field you wish to paste to then click ctrl and v.

  • I want to type my answers on a word document then copy and paste them into my application. Is it possible to right click and paste into the answer fields?

    It is possible to copy and paste using the ctrl key on your keyboard.

    Select the text in word that you wish to copy, once all selected press the ctrl and c keys on your keyboard together.

    Click into the field you wish to paste into and press the ctrl and v keys on your keyboard together to paste the information.

  • I have a disability and need additional advice about my application?

    Please contact our team via the help section where we can deal with your query or introduce you to a contact at the relevant HSC Organisation.

  • How do I locate the job description/specification once a post has closed?

    Job descriptions/specifications are not available on the site once a post has closed. Candidates are recommended to print out or save a copy of this at the point of applying. If you require a copy of this after a post has closed, you should contact helpdesk support for assistance through the online contact form.

Helpdesk support

If your query has not been answered using our FAQ's, please contact us using the form below: